Following collection, Peter’s of Kensington Returns Policy will only extend to an exchange, gift card or store credit at our discretion for change of mind. The Returns Policy for in-store collect items correlate with that of ‘Purchases made from the Kensington Store or Alexandria Weekend Warehouse’ (see below), with the exclusion that a change of mind shall permit you to a gift card, exchange, store credit or refund at our discretion at the time of collection. This cost will be refunded to you if item is deemed faulty. If you believe your item is faulty after the 30 day time criteria, Peter’s of Kensington may require you to send the item back at your expense for assessment. Refunds will be processed according to your original method of payment. Should your item be deemed faulty, damaged or incorrectly shipped, Peter’s of Kensington will provide a gift card, exchange, store credit or refund. If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team on (02) 9662 1099 or alternatively email within thirty (30) days of receipt of goods. Items can be returned via post box or post office, depending on the size of the return parcel.įaulty, Damaged or Incorrectly Shipped Items
Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items are in original, unopened and undamaged packaging. Items are returned within thirty (30) days of the time of receipt of goods ģ. If you have changed your mind about a purchase, Peter’s of Kensington will offer a gift card, exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:ġ.
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